International orders processed through our online shopping cart ships via UPS, DHL, FEDEX, TNT or EMS. This is a reliable, trackable way for us to ship your order quickly. When checking out, select Bank Transfer. This is the way to get the cart to the finish line, and the order into our system. When your order is processed by us, we will send you an email with the merchandise cost plus the exact shipping cost. Then you may wish to send payment thru Paypal or Bank Transfer.
Due to the large number of order/packaging combinations, it is not possible for our online system to automatically generate the exact shipping cost.
Once your order is processed, your shipping cost is precisely what we are charged by the UPS, DHL, FEDEX, TNT or EMS. This result in the lowest possible shipping cost for all our customers (your advantage).
Shipping cost is calculated based on package weight and destination.
We appreciate your understanding.
All prices posted are store pick-up prices.
TopGun RC ships to all Philippine addresses. International shipping is also available to select countries, however some restrictions apply based on destination.
Next working day shipping applies.
SHIPPING CHARGES - Philippines
Deliveries within Metro Manila can be thru LBC or JRS at Customer's expense. Select Bank Transfer at checkout to finish the process then wait for our email with the merchandise cost plus the exact shipping cost.
Deliveries within Luzon can be thru LBC or JRS at Customer's expense. Select Bank Transfer at checkout to finish the process then wait for our email with the merchandise cost plus the exact shipping cost.
Deliveries outside Luzon can be thru AP Cargo, Air21, etc. at Customer's expense - with this option, shipping will be Collect, therefore, you may select to pay directly using Paypal option.
RETURNS POLICY AND GUIDELINES
At TopGun RC, we try our best for you to be completely satisfied with your purchases. We do what we can to assure you get the exact merchandise you order, and we deliver it in a timely manner. If for any reason you are not satisfied with your order, we will accept returns within 15 days from the date of purchase under the following guidelines:
Returned merchandise must be in unused condition and in its original unopened packaging, and must be returned to us within 15 days from the date of purchase.
We do not accept returns on International Orders.
TopGun RC does NOT accept returns on used merchandise nor accept any returns or exchanges on LiPo & LiFePo4 batteries. These items are tested and guaranteed to be without fault prior to shipping.
Items that are returned in a condition with missing parts or signs of possible use will be denied return. The customer will be liable for return shipping costs on items not accepted for return.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
Please submit a return authorization request before shipping your item back to us for a return authorization number.
On authorized returns, shipping charges will only be refunded if the return was due to a shipping error by TopGun RC. All other shipping charges will not be refunded, just the cost of the actual item being returned.
If a package has been damaged in shipping, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, please contact us as soon as possible. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim.
We accept no liability for damages than can occur during the delivery of international shipments.
Please check your order and items as soon as it is received. If you discover that an item is defective PRIOR to use, please contact us for return instructions. In some cases, we will accept returns and will exchange defective items for like replacements. Defects found AFTER the product has been in use are covered under the manufacturer's warranty, and need to be claimed directly with the manufacturer or their assigned agent. These items will then be repaired or replaced at the manufacturer/agents discretion.
For international customers, If an item received is found to be defective, the customer is liable for all shipping costs to (and from) the manufacturer for warranty coverage and claims. TopGun RC will not accept returns on used items from International customers for any reason. All warranty claims and or product replacement requests must be handled directly with the manufacturer.
If you feel an order has been lost in transit, please contact us and we will track your shipment to determine if it is in fact lost. Credit will be issued for the missing merchandise after we have obtained the claim number from the carrier.
If an order is missing an item, please contact us as soon as possible with information and we will review and send missing items as needed.
For International customers with missing items, a refund for the missing items will be issued as needed. We do not re-ship missing items for International orders.
TopGun RC reserves the right, at any time, to modify, amend, alter or update these Terms and Conditions, and you agree to be bound by such modifications, amendments, alterations or updates.
The Customer MUST call and speak to us for all order changes and cancellations.
All orders are automatically processed through secure on-line ordering system, so the fulfillment process and payment processing for your order begins as soon as you finalize your order with us.